So let us get started!
As the very first thing, follow the three steps described below. Always work from the edge of the stain towards the center using a dry, white cloth or non-dyed absorbent paper.
Step 1: Remove foundation leftovers
If the stain is new, first wipe up foundation with a cloth or absorbent paper. Avoid rubbing as this might increase the stain that should be blotted off instead.
Step 2: Dissolve in lukewarm water
Now apply lukewarm water (without agents such as soap, washing powder or liquid detergent). Dab the area gently with a damp cloth to absorb the liquid by blotting with a cloth. After that, drizzle potato starch on the stain and leave to dry for 24 hours. Now vacuum.
Step 3: Use a carpet stain remover
If the foundation cannot be dissolved in water using the method described above, use a universal stain-removing agent. Carefully follow the instructions for use on the product's packaging.
We recommend professional cleaning agents and strongly advise against chlorinated agents or bleaching agents that might discolour your carpet.
Always test a new cleaning agent or stain remover on a small area in a corner, under a radiator etc. This to avoid any damage from colour bleed, discolouration, bleaching or dissolution.
Your next step if first aid is not sufficient
If first aid steps 1 to 3 do not remove the foundation stain, follow this advice: Dab with a cloth dipped in a solvent containing n-heptane and keep dapping until the foundation comes loose of the carpet fiber.
NB: n-heptane is highly inflammable. Do not inhale the fumes.
More action needed?
If the treatment leaves a mark, the carpet might be generally soiled and needs an all-over cleaning. In case the foundation stain re-appears after treatment, some stain-removing agent or stain residue might still be left in the carpet fibers. If so, the area should be treated again following the first aid step 3.
Read the Service & Maintenance Guide
With proper maintenance and cleaning, your carpet will retain its appearance and good qualities for many years to come. For more information read the Service & Maintenance Guide to get professional carpet care instructions about vacuum cleaning, anti-soiling impregnation etc.