We recommend professional cleaning agents to remove stains. Never use chlorinated agents or bleaching agents, as these might discolour your carpet.
Follow these 1 to 3 first aid steps as the very first thing when discovering your stain of fresh or dried blood. The faster you take action, the greater the chances of removing the stain.
Always work from the edge of the stain towards the centre. To prevent the cleaned area from quickly becoming soiled again after treatment, it is important to rinse off and blot up the remaining stain-removing agent.
1. Remove blood
If the bloodstains are new, first wipe up blood with a dry, white cloth or non-dyed absorbent paper. Do not rub as this might increase the stain. Instead, the stain should be blotted off.
2. Dissolve in lukewarm water
The next step is to apply lukewarm water (without soap, washing powder, liquid detergent or any similar agents). Dab the area gently with a damp cloth and then absorb as much of the liquid as possible by blotting with a dry, white cloth. Then drizzle potato starch on the stain and leave to dry for 24 hours before vacuuming.
3. Use a carpet stain remover
If the bloodstain cannot be dissolved in water, your next step is to try a universal stain-removing agent. See the instructions for use on the product's packaging for further guidelines.
If first aid is not sufficient
If first aid steps 1 to 3 do not remove the stain from fresh or dried blood, do as follows: Dab with a cloth dipped in a solution of cold water and salt (2 tbsp. salt per liter of water). Keep dapping until the blood come loose of the carpet fiber and make sure only to use as little water and salt solution as possible.
If none of the preceding steps work, the stain must be treated using a special stain-removing agent. In general, the use and dosage instructions must be followed closely, and treatment should not take place on moist areas. Instead, the area should be left to dry before the special agent is applied to the stain.
If the treatment leaves a mark, this may indicate that the carpet is generally soiled and needs to be cleaned. If the stain re-appears after treatment, this is usually because there is still some stain-removing agent or stain residue left in the carpet. In this case, the area should be treated again according to the guidelines described in first aid step 3.
The first time a new cleaning agent or stain remover is used on the carpet, you should check whether the agent may damage the carpet. Damage occurs from colour bleed, discolouration, bleaching or dissolution. To avoid this, test both cleaning agent and stain remover on an area the size of a postage stamp. This might be in a corner, under a radiator or in a similar area.
With the right maintenance and cleaning, your carpet will retain its appearance and good qualities for many years to come. For more information about maintenance read the Service and Maintenance Guide and don’t forget: Most stains truly are removable!